Legal

Privacy Policy

How we collect, use and protect your personal information.

Last updated: March 2026

1. About This Policy

Tide Labs (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information.

By using our website or placing an order, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information necessary to process and fulfil your orders. This includes:

  • Name and contact details (email address, phone number)
  • Delivery address
  • Order history and transaction details
  • Payment information — note that we do not store credit card details; bank transfer and cryptocurrency transactions are processed externally
  • Communications you send to us via email or our contact form

We do not collect sensitive information beyond what is required to process your order.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your order status, dispatch and delivery
  • Respond to your enquiries and support requests
  • Comply with our legal obligations
  • Improve our website and customer experience

We do not sell, rent or share your personal information with third parties for marketing purposes.

4. Payment Processing

Payments via cryptocurrency are processed through MyCryptoCheckout and MoonPay. These services operate under their own privacy policies and terms. We encourage you to review their policies before completing a transaction. Tide Labs does not store or have access to your cryptocurrency wallet details.

For bank transfer payments, your bank details are used solely to identify your payment and are not stored beyond what is necessary for reconciliation purposes.

5. Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

  • Australia Post and other delivery providers — for the purpose of dispatching your order
  • Payment processors — MyCryptoCheckout and MoonPay for cryptocurrency transactions
  • IT and website service providers — who assist in operating our website and systems
  • Law enforcement or regulatory bodies — where required by law

All third parties we work with are required to handle your information in accordance with applicable privacy laws.

6. Data Storage & Security

Your personal information is stored securely on our WooCommerce-powered website hosted in Australia. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.

While we implement industry-standard security measures, no data transmission over the internet can be guaranteed as completely secure. You provide your information at your own risk.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting and compliance requirements. Order records are generally retained for 7 years in accordance with Australian tax law.

8. Cookies

Our website uses cookies to improve your browsing experience and to enable essential functionality such as shopping cart management. Cookies do not contain personally identifiable information. You can disable cookies in your browser settings, however this may affect the functionality of our website.

9. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to our legal obligations
  • Withdraw consent to certain uses of your information

To exercise any of these rights, please contact us at support@tidelabsau.com. We will respond within a reasonable timeframe.

10. Third Party Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website following any changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, concerns or requests, please contact us at:

Tide Labs · Gold Coast, QLD, Australia
support@tidelabsau.com